Return Policy

Effective Date: 01-10-2024

At Simply Basics, we are committed to providing you with the best all-natural products. We understand that sometimes things don't work out as expected. This Return Policy outlines the conditions under which you may return products purchased from our store.

1. Return Eligibility

To be eligible for a return, please ensure that:

•    The product is in its original packaging.

•    The product is unused and in the same condition that you received it.

•    The return request is made within seven days of the purchase date.

2. Non-Returnable Items

Certain items are non-returnable, including:

•    Products that are opened or used (for hygiene and safety reasons).

•    Gift cards.

•    Sale items (unless specified otherwise).

3. How to Initiate a Return

To initiate a return, please follow these steps:

a. Contact Us: Email us at [insert email address] with your order number and reason for the return.

b. Receive Instructions: We will provide you with detailed instructions on how to return your product.

c. Pack the Item: Ensure that the product is securely packaged in its original packaging.

d. Ship the Item: Send the product back to us using a traceable shipping method. You are responsible for the shipping costs associated with the return.

e. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 15 working days.

4.Exchanges

If you would like to exchange an item for a different product, please follow the return process above and place a new order for the desired item.

5.Damaged or Defective Items

If you receive a damaged or defective item, please contact us within three days of receiving your order. Depending on your preference, we will replace the item or issue a full refund.

6.Customer Support

If you have any questions about our Return Policy or need assistance, please get in touch with our customer support team at info@simplybasics.in or +917997511155


OUR VALUES

  1. Purity: We are committed to delivering products free from harmful chemicals and additives, ensuring that your consumption and use are as close to nature as possible.
  2. Sustainability: Protecting the environment is at the of everything we do. From our sourcing to our packaging, we prioritize eco-friendly and sustainable practices.
  3. Integrity: We believe in transparency in our ingredients and processes, ensuring you can trust the products you bring into your home.
  4. Community: We support local farmers and artisans by sourcing our products directly from them, thereby promoting traditional crafts and ensuring fair trade.
  5. Wellness: Our range of products is designed with your well-being in mind, offering nourishment for the body, mind, and soul.

OUR VISION

At Simply Basics, our vision is to bring the purity of nature into everyday lives by offering wholesome, all-natural products. We are unwavering in our commitment to quality, striving to become a trusted household name for those seeking sustainability and authenticity. Our mission is to create a positive impact on the health of our customers of all ages and the environment by promoting natural, clean, and ethically sourced ingredients.

CONNECT WITH US

Flat No. T2, 4th Floor, Priya Apartment, Raj Bhavan Road, Somajiguda, Hyderabad, Telangana, 500082

Landmark: Kritunga Restaurant

Email: info@simplybasics.in

Phone: 7997511155

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SIMPLY BASICS

Simply Basics is more than just a brand - it's a philosophy of simplicity, authenticity, and purity. We offer a carefully curated selection of all-natural products, including Cow ghee, buffalo ghee, handmade beeswax and soy wax candles, artisanal soaps, and the finest whole spices sourced from across India. Each product is crafted with the utmost care and attention to detail, ensuring we preserve every ingredient's natural goodness.

Our journey began with a simple belief - that nature provides everything we need to live a healthy, balanced life. By reconnecting with traditional methods and ingredients, we bring you products that enhance your everyday routine and support a healthier, more sustainable way of living. At Simply Basics, we warmly invite you to experience the transformative difference that nature can make in your life.

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