Cancellation & Refund Policy

Last Updated: 01-10-2024

At Simply Basics, we strive to provide you with the best shopping experience. However, we understand that there may be times when you need to cancel your order or request a refund. Please review our Cancellation and Refund Policy below for details on how we handle these requests.

1.    Cancellation of Orders

•    Requesting Cancellation: You may request to cancel your order within [number of hours/days] after placing it. Please get in touch with our customer service team at info@simplybasics.in or +917997511155 to initiate a cancellation.

•    Cancellation Confirmation: Once we receive your cancellation request, we will send you a confirmation email. If your order has already been processed or shipped, cancelling it may be impossible.

2.    Refund Policy

•    Eligibility for Refunds: Refunds will be issued if incorrect or damaged items received.

•    Non-Refundable Items: Please note that certain items are non-refundable, including: 

o    Perishable goods (e.g., food items, candles).

o    Items marked as "final sale" at the time of purchase.

•    Requesting a Refund: To request a refund, please get in touch with our customer service team within two days of receiving your order. Include your order number, a description of the issue, and any supporting documentation (e.g., photos of damaged items).

3.    Refund Process

•    Processing Time: Once your refund request is approved, we will process the refund using your original payment method within 15 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

•    Shipping Costs: If your order qualifies for a refund, the original shipping costs will also be refunded. However, customers are responsible for return shipping costs unless the return is due to an error we made.

4.    Changes to This Policy

We reserve the right to update this Cancellation and Refund Policy anytime. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.

5.    Contact Us

If you have any questions or concerns regarding our Cancellation and Refund Policy, please get in touch with us at:

•    Email: info@simplybasics.in

•    Phone: +917997511155

Thank you for choosing Simply Basics.

OUR VALUES

  1. Purity: We are committed to delivering products free from harmful chemicals and additives, ensuring that your consumption and use are as close to nature as possible.
  2. Sustainability: Protecting the environment is at the of everything we do. From our sourcing to our packaging, we prioritize eco-friendly and sustainable practices.
  3. Integrity: We believe in transparency in our ingredients and processes, ensuring you can trust the products you bring into your home.
  4. Community: We support local farmers and artisans by sourcing our products directly from them, thereby promoting traditional crafts and ensuring fair trade.
  5. Wellness: Our range of products is designed with your well-being in mind, offering nourishment for the body, mind, and soul.

OUR VISION

At Simply Basics, our vision is to bring the purity of nature into everyday lives by offering wholesome, all-natural products. We are unwavering in our commitment to quality, striving to become a trusted household name for those seeking sustainability and authenticity. Our mission is to create a positive impact on the health of our customers of all ages and the environment by promoting natural, clean, and ethically sourced ingredients.

CONNECT WITH US

Flat No. T2, 4th Floor, Priya Apartment, Raj Bhavan Road, Somajiguda, Hyderabad, Telangana, 500082

Landmark: Kritunga Restaurant

Email: info@simplybasics.in

Phone: 7997511155

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SIMPLY BASICS

Simply Basics is more than just a brand - it's a philosophy of simplicity, authenticity, and purity. We offer a carefully curated selection of all-natural products, including Cow ghee, buffalo ghee, handmade beeswax and soy wax candles, artisanal soaps, and the finest whole spices sourced from across India. Each product is crafted with the utmost care and attention to detail, ensuring we preserve every ingredient's natural goodness.

Our journey began with a simple belief - that nature provides everything we need to live a healthy, balanced life. By reconnecting with traditional methods and ingredients, we bring you products that enhance your everyday routine and support a healthier, more sustainable way of living. At Simply Basics, we warmly invite you to experience the transformative difference that nature can make in your life.

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